Refund Policy

The Daily Journal Practice eBook (£9.99) is a digital product delivered instantly as a downloadable file. Because the eBook can be immediately accessed, duplicated, and stored upon delivery, all sales are considered final and non-refundable once the download link has been accessed or the file has been delivered to you.

Nothing in this policy affects your statutory rights as a consumer under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or other applicable consumer-protection law in your jurisdiction. Where you have a statutory right to a refund that cannot be excluded, this policy does not override it.

Under those regulations, you may have a 14-day cancellation period for digital content. However, because the eBook is a digital download delivered immediately upon purchase, you consent to waiving that 14-day cancellation right at the point of delivery. This waiver is standard practice for instant digital downloads.

We want every reader to be satisfied. While refunds are not generally offered, we will review exceptional circumstances on a case-by-case basis, including:

• Technical failure where the download could not be accessed despite our support
• Duplicate charges for the same single order
• Clear evidence that the product was not delivered as described

Any such request must be submitted within 14 days of your purchase date using the contact details provided in your order confirmation.

To request a review under the exceptions above, please contact us through the support channels provided in your order confirmation email and include:

• Your full name and the email used at checkout
• Your order reference or transaction date
• A clear description of the issue you experienced

We aim to respond to all reasonable enquiries within 5 working days. Approved refunds, if any, will be returned to the original payment method within 14 working days.

Refunds will not be granted where:

• The eBook has been successfully downloaded or accessed
• The request is made after the 14-day review window
• The reason is a change of mind, lack of time to use the content, or incompatibility with a device clearly stated as supported
• The eBook has been duplicated, shared, or distributed

We kindly ask that you contact us directly before initiating a chargeback through your bank or card provider. Most concerns can be resolved promptly through our support channels, and unwarranted chargebacks may affect your ability to make future purchases.

If you have any questions about this Refund Policy, please reach out through the support channels provided with your order confirmation.